FAQ
HOW DOES IT WORK?
Just a few simple steps:
1) Search for your Waifu
Find the right Waifu for any occasion: Birthdays, milestones, or even a well-deserved treat for yourself. Find your perfect Waifu and make a request for what you want.
2) Make Your Request
Include everything you want in your personalized video from your Waifu. Our team will confirm details with you and your Waifu to ensure we deliver to your expectations. Once our team has confirmed all details with you and your Waifu, you receive your personalized videos within 7 days.
While the turnaround time is typically much quicker, please expect 7 days for any time sensitive needs. If we do not deliver the your video within 7 days you will be credited back the full amount.
3) Download, Keep, and Share Your Videos and Experiences
Login and keep the video just for yourself or share it with your friends and on social media. The video is 100% your to do with whatever you want.
4) Get Bonuses for Future Orders
You will get bonuses if you share and tag us on social media, if you provide a review for your Waifu, if you sign up for our newsletter, and if you become a member. More information can be found on our (-Rewards and Promotions Page-).
Yes. It’s super easy! You can download it straight from the completed WAIFU LOVERS video link and share to your social media profiles, too.
Once your request has been fulfilled, you'll receive an email. You can download the video and share with your friends and on social media.
REQUESTS
Yes!
You can have special requests from having your Waifu create a video for your businesses or products, or to do video calls and join virtual events, or even have them join your offline / onsite events from large business settings to intimiate 1-on-1 time with you and your Waifu only.
EMAIL US FOR SPECIAL REQUESTS
If you have a special request that is not a short video for personal use, please email us at SpecialRequests@WaifuLovers.com
WAIFUS love connecting with their fans. While they are pretty open to most suggestions, WAIFUS have final say whether they will accept or decline a video. For a list of things that we don't allow, please take a look at our Acceptable Use Policy and Community Guidelines and TIPS.
So long as your request isn't inappropriate or in violation of our Acceptable Use Policy or Community Guidelines or TIP, feel free to get as creative as you'd like with your request! The WAIFUS do have the right to decline any requests at their own discretion, though. Oh, and don't put any links in the request!
So long as your request isn't inappropriate or in violation of our Terms of Service or Community Guidelines, feel free to get as creative as you'd like with your request! The WAIFUS do have the right to decline any requests at their own discretion, though.
Include as much detail as possible! Who the WAIFU LOVERS Video is for, what the occasion is, how to pronounce the recipient’s name - the more details, the better.
REWARDS
You will get bonuses if you share and tag us on social media, if you provide a review for your Waifu, if you sign up for our newsletter, and if you become a member. More information can be found on our (-Rewards and Promotions Page-).
- Stay up-to-date with your favorite Waifus
- Get access to exclusive content, promotions, outfits, and price drops
- Get invitations for special events (both online and offline events) to meet your favorite Waifus
OUR GUARANTEES
You can let us know and we'll help make it right.
We can offer redos or provide 100% full refunds if you are not satisfied with the video from your Waifu.
More information can be found on our (-Guarantees Page-).
The price you see is what you'll pay. There are no hidden fees or additional costs.
There are no additional costs for shipping, for processing orders, or for processing 100% full refunds.
1) Security and Privacy
All transactions are processed through Shopify's Platform and Partners, to ensure complete security and privacy.
2) Personal Information Protection
We will not share your personal information with anyone.
3) Complete Anonymity
All payments are confidential. Your payments and the information listed for your billing and invoicing, all will have discrete descriptions.
WAIFUs will only receive what you'veprovided in your requests. You canremain completely anonymous if youwant.
MORE QUESTIONS?
If you have a special request that is not a short video for personal use, please email us at SpecialRequests@WaifuLovers.com
All customized videos created through WAIFU LOVERS belong jointly to the creators (WAIFUS), the platform (WAIFU LOVERS), and the buyer (customer). Each party is permitted to use these videos for personal purposes and promotion on social media. However, the use of these customized videos for commercial purposes requires the written consent of the content creator (WAIFUS).
Other FAQ
ORDER STATUS
You can check the status of your WAIFU LOVERS request through the link provided in your confirmation email.
Once you send your request over to a WAIFU, they'll have up to 7 days to fulfill the request. When the Talent fulfills your request, you'll receive a notification and email with a link to view the completed personalized WAIFU LOVERS video!
If the request is declined or expires, we’llnotify you.
Once you send your request over to a WAIFU, they'll have up to 7 days to fulfill the request.
If the request is declined or expires, you'll receive a notification and email letting you know.
When the WAIFU completes your request, you'll receive a notification and email with a link to view the completed video!
No. Sorry, but we do not offer this service at this time.
Sorry, but we do not offer this service at this time.
WAIFUS have up to 7 days to fulfill WAIFU LOVERS requests.
We really want every customer to receive the WAIFU LOVERS video of their dreams. But WAIFUS can be busy, and they always have the option to accept or decline any request. If your request expires or is declined, feel free to reach out to our team at hello@WAIFULOVERS.com and we'd be more than happy to help you find a new celeb to request.
Sorry to hear that! If your request expired, you can always send a new one over to the WAIFU or send one to a different WAIFU altogether. Depending on how you booked your request, you may receive a refund or credits, or we may release the corresponding hold on your payment method. See our Payment Terms for more details.
Sorry, but we do not offer this service at this time.
ACCOUNT INFORMATION
If you're just browsing the site, you won't need to create an account. When you're ready to make your first WAIFU LOVERS purchase, you'll need to create an account. All of your WAIFU LOVERSs will be saved to your WAIFU LOVERS account.
You can update the email address associated with your account from the site in your accounts page.
There’s a chance you may have logged in using a different method! If you initially created your WAIFU LOVERS account using Facebook or other IDs you’ll need to continue to use those login options moving forward.
If you’ve forgotten your password, just click on the “Forgot Password?” button and a reset password link will be sent to the email address associated with your WAIFU LOVERS account.
OTHER QUESTIONS
If you believe that a WAIFU LOVERS video violates our Acceptable Terms of Service or Community Guidelines, please send our team a message atsafety@WAIFULOVERS.com.
It depends on the WAIFU! Each WAIFU has the ability to set their own WAIFU LOVERS price, which you'll see on their profile page.Just keep in mind that different WAIFU LOVERS offerings may have different price points associated so make sure you're checking the price for the type of WAIFU LOVERS you want (personal video, DM, live video call, Business WAIFU LOVERS video, etc.).